Returns & Exchanges

1.      RETURN, EXCHANGE AND CANCELLATION POLICIES:

• Request for refund, exchange or cancellation of an order will be submitted to the Site by the customer in one of the ways stated at the bottom of this Terms and Conditions.
• Customers are eligible for refunds, exchanges or cancellations of orders within 14 business days from receipt of order for orders inside the state of Israel.
• Refunds will be credited to the original form of payment, according to clearing company and the credit card company, and subject to the arrival of the product to the Site’s address.
• In the event that a refund, exchange or cancellation is requested by the customer after the period above, the request of a refund, exchange or cancellation will be subject to the Site’s sole judgement.
• Refunds, exchanges or cancellations will be approved after the customer receives a written message of approval from the Site.
• In the event that a refund, exchange or cancellation is approved by the Site for reasons not including product defects:
  • The customer must return the product to the site when he is in the condition in which he received the product, without any damage or defect;
  • the product will be returned with the original receipt or proof of purchase;
  • the expense of return will be paid for by the customer;
  • a return fee of 100 NIS or 5% of the price of the product will be charged (to be determined by the cheaper option.
• exchanges will be supplied and delivered according to the site shipping policy and shipping costs.
• Cancellation or return of products that were specially made for the customer according to the customer’s requirements or specific measurements will not be allowed, and the customer will not be entitled to any refund.
• In the event that a refund, exchange or cancellation is approved by the Site due to a product defect, the Site will hold sole responsibility for collecting or exchanging the products.
• The Site will examine all defective products. In the event that the Site finds the product to be valid, refunds will not be approved and the product will be shipped back to the customer after an additional shipping fee has been paid by the customer.
• Cancellation purchase of products made as part of a promotion, such as buying one product and receiving another as a gift, or purchasing products with a discount when spending a certain amount, is possible only if the consumer returns all the products purchased as part of the promotion — including the product for which payment was made and any associated benefits. Such cancellation will be subject to the transaction cancellation terms mentioned above.
• The aforesaid above is subject to the Israeli Consumer Protection Law, 1981.